Your Stay

Please ensure you have signed all the relevant forms at the Admissions & Discharge office before you leave. The hospital will forward your account to the relevant health fund for payment. For additional out of pocket expenses (such as equipment and medications not directly related to your admission) or for uninsured patients, you are requested to finalise your account at the Admissions & Discharge office before you leave.

For any queries regarding your account, you can call the Admissions & Discharge office on extension 5084 or if calling from outside the hospital 9847 5084.

The Hospital’s street and postal address is:

66 Rosamond Street
HORNSBY NSW 2077

Your room is fitted with air conditioning for your comfort. The temperature is centrally controlled and cannot be changed in each room. If you are feeling too cold, please inform the nursing staff who can provide you with additional blankets.

You will be visited by a number of Allied Health professionals as part of your rehabilitation program. These may include Physiotherapists, Occupational Therapists, Exercise Physiologists, Speech Pathologists, Dietitians, Psychologists, Social Workers and Discharge Planners.

Upon admission to the hospital, your Career Medical Officer will conduct a medical assessment and Nursing staff will assess your nursing requirements. The allied health teams will conduct initial reviews to ensure your safe mobility, self care and any other specific requirements. The following day will consist of comprehensive allied health assessments and will form the basis of your therapy program.

If you would like a religious visit, please advise the nursing staff on your ward.

Hudsons Café is located off main reception and is open 7 days a week. The hours open are 7.30am to 5.00pm Monday to Friday, between 9.00am and 5.00pm on the weekends and is open some public holidays.

Case conferences are meetings between your Rehabilitation Physician, nursing and your allied health team. The team discuss your rehabilitation progress, identify any outstanding goals, barriers for your discharge and any supports you require to discharge safely and as independently as possible. As an inpatient, case conferences are held weekly and in the day program they are held fortnightly.

Our catering services team prepare a variety of high quality and fresh meals. Menus are provided each morning from which you may select meals according to your taste and dietary requirements for the following day. Culturally appropriate menus are available upon request.

Our Diet Aide will visit you daily and take your meal order for the following day. Our meals have been created to meet the specific needs of patients in a healthcare environment, but should you require any specific dietary changes please raise your concerns with the Diet Aide upon completion of your menu. We try to cater for everyone as best we can.

We offer menu options which are suitable for patients on a vegetarian diet, diabetic or low fat diet. Please use the legend on your menu to assist in appropriate meal selections.

Sometimes your Dietitian, Speech Pathologist or Doctor may change your menu options to meet your health requirements. Should you require further information regarding the type of diet you are on please discuss with the nurse caring for you or one of our experienced Diet Aides on, Ext 5390.

Meals are served at the following time:

Breakfast 7.30am
Morning Tea 10.00am
Lunch 12.30pm
Afternoon Tea 3.00pm
Dinner 5.30pm
Supper 7.00pm

Should you require assistance at anytime, alert the nursing staff using the nurse call button located on the bedside handset. There is also a call button on the bedroom wall and in the bathroom. The handset allows you to buzz for assistance. The light will glow green when your call registers at the nurses’ station. After attending to your needs the nurses will cancel the call.

We welcome your compliments and feedback relating to your experience with us. We encourage you to complete our feedback card which is available in your room or at your ward desk.

Please be advised that your feedback can be anonymous, however, if you wish to write a specific and/or signed letter, your letter will be acknowledged and any issues dealt with appropriately. Ramsay Health Care also conducts patient experience surveys and these are conducted independently of the hospital. We appreciate your assistance in participating, however, please note this is voluntary.

Day to day program is designed to further enhance your rehabilitation and recovery once you go home.

We offer day programs in:

• Cardiac rehabilitation after heart surgery or managing a heart condition
• Community Living and Lifestyle which is for people who have experienced an acute illness or undergone a surgical procedure and require reconditioning to get them back on their feet again.
• Lymphoedema management
• Orthopaedic rehabilitation after joint surgery, back surgery and other orthopaedic conditions
• Osteoarthritis management
• Neurological rehabilitation for stroke, brain injury or tumour, spinal injury or tumour and other neurological conditions including Parkinson’s Disease
• Pain management which is designed to address the complex needs of people with chronic pain

Your Rehabilitation Physician may refer you to the day program or you may wish to speak to them about your suitability. Your program days and times will be dependent upon your need and the types of therapy you will have will be dependent upon your clinical requirements.

Day program allied health therapies may include:

• Physiotherapy
• Exercise Physiology
• Occupational Therapy
• Hydrotherapy
• Social Work
• Speech Pathology
• Dietetics
• Psychology
• Neuropsychology

The day program administration team will liaise with you to provide you with a schedule of appointments and it is essential you attend these appointments, to ensure maximum benefit from your rehabilitation.

We will check with your health fund to ensure you are covered and will advise of any excess or co payments that you may be required to pay. It is good to be aware that some health funds charge a fee if you have more than 7 days break between your hospital discharge and commencement of your day program.

DVA Gold Card holders are fully covered for day program and this also includes DVA transport.

Mt Wilga has a safe, reliable and convenient transport service which is available to our day program patients for a daily fee.

If you would like to speak with the day program administration team please call 9847 5086.

Once you have completed your program and achieved your rehabilitation goals, it is time for discharge and perhaps referral to our day program. The staff caring for you will keep you updated regarding your planned discharge date. If you foresee any problems returning to your usual residence please discuss the issues with the staff caring for you or ask to see a Discharge Planner as soon as possible, so that plans can be put in place for your return home (refer to Discharge Planning).

Before your discharge, the ward nurse will order any medications you are to take home and make any other arrangements necessary for your after care.

On the day of your discharge it is expected that you will vacate your room before 9am. If you are organising to be picked up, please make arrangements to fit this timeframe. If your transport is delayed you may be asked to wait in the patient dining area on the ward until you are picked up.

Before you leave, please ensure you have all your personal items, medications, x-rays and any follow up instructions.

You will be required to visit the Admissions Office on discharge to sign relevant paperwork and pay for any outstanding costs not covered by your health fund/DVA (such as additional pharmacy, equipment, x-ray services or orthotics).

If during your admission, you are having some concerns about your discharge from Mt Wilga, your Rehabilitation Physician or Nurse Unit Manager can refer you to one of our Discharge Planners. Discharge Planners provide counselling and support through the discharge planning process and assist in looking at and arranging options for increased support at home. They can provide you with information and advice on community services, home care and future planning. When required, they can also assist with the transition to supported accommodation, such as a hostel or a residential aged care facility.

Mt Wilga’s day program and outpatient service provides Driver Assessment and Training to support people to either commence or return to driving.

Our team consists of qualified and experienced occupational therapists who have completed RMS NSW recognised postgraduate studies. You do not need a referral but supporting medical information may be helpful. Please call 9847 5015 for more information.

Whilst we wish to support your stay in hospital and make it as pleasant as possible, we have an obligation to maintain a safe environment. As we cannot ensure the safety of your own personal electrical items, we request that you keep these to a minimum. The Hospital reserves the right to examine and inspect any devices brought from home and to prohibit the use of any device that the staff have concerns about.

Patient-supplied medical devices are only permissible if they have been tested by our Maintenance Department and meet the required standards.

Electrical heating pads are not permissible due to the inherent fire hazards associated with them. Non-electrical heat packs are available on the ward for your comfort.

The Hospital has well organised safety and emergency procedures in which each staff member has a key role. In the unlikely event of an emergency, remain in/by your bed until a staff member arrives to assist you.

The emergency assembly points are located at the car park at the rear of the hospital and the main car park at the front.

At Mt Wilga Private Hospital, we are committed to waste minimisation and minimal impact on the environment. Our waste is segregated into a number of different categories and we would appreciate your assistance by handing paper, aluminium cans, plastics or glass to our Housekeeping staff for recycling. Where possible, please re-hang your towel(s) to be re-used.

Your therapist may prescribe various items of equipment that will aid or assist you to independence. These items are generally not covered by your health fund. Should you wish to purchase any items, we would be happy to supply them to you. You will be invoiced on discharge.

The Ramsay Rule is about keeping our patients safe by partnering with you and your family in care. Our commitment is to provide excellent care to our patients by focusing on your safety. The Ramsay Rule helps us to do this.

When to Activate the Ramsay Rule
Patients: When you are concerned about a change in your condition, feel that you may be getting worse or feel that your concerns have not been followed up.

Families & Carers: You are concerned that your loved one is looking unwell, getting worse or their behaviour is unusual for them.

You know yourself or your loved one best. So if you are worried, follow these three simple steps to alert us of your concerns.

How to Activate the Ramsay Rule
Follow these steps to raise your concerns:

1. Talk to your nurse or doctor regarding your concerns and if you are not satisfied that your concerns are being addressed,
2. Ask to talk to the Nurse in Charge of the shift; and if you are still concerned then you or a family member or carer can,
3. Activate the “Ramsay Rule” by ringing this phone number 9847 5216. A Ramsay Rule nurse or doctor will talk to you and arrange a review of the patient.

We want you to be as safe as possible in hospital. During your stay, staff will talk to you about:

• your risk of falling
• how much assistance you need when you are moving around
• ways to prevent falls in hospital.

There are many reasons you may be at risk of falling in hospital:

• Being unwell and in an unfamiliar place
• Poor mobility and balance (unsafe when walking)
• Badly fitting footwear and clothing
• Poor eyesight
• Urgent need to go to the toilet
• Medications that cause drowsiness or dizziness.

Most falls in hospital happen when people are moving around, including:

• Getting out of bed
• Walking, especially to the toilet
• In bathrooms and toilets
• Bending over or reaching for personal items.

Please tell a staff member if:

• You are worried about falling
• You have had a recent fall or have had a fall in hospital before
• You feel dizzy or unwell
• You need help walking or with things like showering and dressing
• You have problems with your balance
• You need to go to the toilet urgently
• You don’t feel safe or comfortable moving around

Tips for getting around safely:

• Check with a staff member if it is safe to move around on your own
• Use your call bell and keep it in easy reach
• Use a walking stick or frame if this has been recommended for you
• Wear supportive, non-slip shoes or slippers
• Get up slowly from sitting or lying down
• Be alert for any spills or obstacles.

Bathroom safety tips:

• A staff member may need to stay with you for your safety.
• Sit down to shower and use the rails to get up off the chair or toilet.
• Remain seated in the bathroom and use the call bell if you need help moving around

Carers, family and visitors
We know many carers and family members provide support to patients in their home environment.

However, there may be risks associated with this in the hospital environment and the patient being unwell. Please speak with a member of the health care team, such as nurse, physiotherapist or occupational therapist if you would like to keep helping while the person you care for is in hospital.

Carers, family and visitors can help by:

• Telling staff if you notice any changes in the patient’s condition
• Making sure the patient can reach their call bell and personal items
• Reminding the patient to ask the nurse for help before getting up
• Telling the nurse before leaving if the patient is experiencing any confusion so that additional safety measures can be taken.

Reference: Clinical Excellence Commission. Released February 2017, ©Clinical Excellence Commission 2017. SHPN (CEC) 170039

Hospital

• West Therapy Room (WTR) located on Kevin Betts Ward
• Neurological Occupational Therapy Room located on John Grant Ward
• North Therapy Room (NTR) located on Brad Norington Ward
• Group Education Room located on Brad Norington Ward
• Neurological physiotherapy with kitchen and bathroom facilities for daily living assessments (adjacent to Outdoor Walkway)

Day Therapy Centre

• Day program administration and Outpatient reception
• Two hydrotherapy pools (Large and Small Pool) with change room and shower facilities
• Fully equipped Exercise Physiology (EP) gymnasium and studio
• Orthopaedic Physiotherapy Room (OTR) and 2 day program physiotherapy rooms
• Occupational Therapy treatment room
• Psychology private treatment room
• Patient Education Library

Marcus Clark Building

• Private treatment rooms for lymphoedema management, dietetics and speech therapy on ground level
• Education Room for Spine Care Class (SCC) on ground level
• Medical Suites on level 1
• Massage Therapy Room on level 1

A range of Foxtel channels are available on the in-house TV system. For patients in Kevin Betts Ward, you will need to select “TV Input” button on the remote control, and then select ATV to access the Foxtel Channels.

A hairdressing service is available for patients every Saturday. Please call Reception on 1 to make an appointment. The hairdresser will charge you directly.

Your room will be cleaned daily. Please notify a member of the staff if you have concerns about any aspect of the housekeeping service.

Hand hygiene is the single most important factor in reducing hospital acquired infections.

Bottles of hand rub are located in all patient care and high traffic areas at Mt Wilga.

We can unknowingly transmit germs on our hands to others and our environment.

When should you clean your hands?
Hand hygiene is a general term referring to use of soap and water or waterless hand rub to cleanse your hands.

It is important to perform hand hygiene as you enter and leave the hospital and:

• After going to the toilet
• After blowing your nose
• After smoking
• After handling/patting animals
• Before, during & after preparing food
• When your hands are visibly dirty

Using Alcohol Hand Rubs
When hands are visibly clean

• Remove excess jewellery
• Squirt enough hand rub product to cover both your hands
• Roll to distribute over palms, back of hands & between fingers
• Rub hands together until dry

Using soap and water

• When hands are visibly dirty
• Remove excess jewellery
• Wet hands with water
• Apply soap
• Rub all over
• Rinse off with water
• Pat hands dry with paper towel
• Dispose of paper towel in bin

Handwashing basins are located throughout Mt Wilga.

Why do Hand Hygiene?
When we are fit and healthy we can usually defend ourselves against many germs. Having healthy intact skin is one of the main ways we can do this.

Often our natural defences are weakened when we are not well or after an operation.

It’s very important that each time you visit someone in hospital you clean your hands, even if your hands look clean.

Healthcare associated infections can result in:

• Illness
• A longer stay in hospital
• Slower recovery
• Additional stress for all concerned

Working together
Your healthcare worker should always perform hand hygiene in front of you. If you did not see them and are worried please feel free to remind them.

We can all play a major role in stopping the spread of infections to our family and friends.

For further information please call the Infection Control Co-ordinator.

Reference: Hand Hygiene Australia – www.hha.org.au

An Internet kiosk is available in the Patient Dining Area, located between the Brad Norington and John Grant Wards.

If you would like access to wifi via your personal communication device, please ask reception – on Ext 1 for a wifi card which is free of charge.

A laundry is available on Brad Norington Ward and Kevin Betts Ward for long-stay patients wishing to wash their own clothes. Another laundry is located in the Marcus Clark Building and may be used by Lymphoedema patients who are wishing to wash their bandages.

As an inpatient under a rehabilitation program, patients are not permitted to take overnight leave from the hospital.

Patients may have short periods of day leave if they are medically fit and if it is part of their rehabilitation program. Any day leave must not interfere with scheduled therapy sessions. Any leave must be approved by the Rehabilitation Physician or Director Clinical Services.

Property remains the responsibility of patients. While every attempt is taken to safeguard property it is recommended that patients do not keep valuables with them in hospital.

Personal belongings inadvertently left after discharge will be kept on the ward or forwarded to Hospital Reception. Staff will endeavour to label any item with your name and you will be contacted to collect the items.

Mail is delivered to your ward daily. Outgoing mail may be given to the Hospital Reception at the front of the hospital for posting. Stamps may be purchased at the Hospital Reception.

Mt Wilga provides remedial and relaxation massage through our outpatient service. As an inpatient, if you would like a massage please talk to your doctor or Rehabilitation Physician to ensure there are no medical reasons why you should not have a massage.

For enquiries please call 9847 5015.

If you require a medical certificate during or after your hospital admission, please speak to your doctor.

Your medical staff consists of a Career Medical Officer (CMO) and a Visiting Medical Officer (VMO). The CMO who admits you is responsible for your medical care while you are a patient in the hospital. Your Rehabilitation Physician (VMO) is in charge of your overall care and will consult with you at a minimum twice a week or as required. Please ask to speak to your CMO if you have any questions regarding your medical care.

It would be helpful if you could nominate one person to be the main contact when communicating with the medical staff regarding your condition. You or your nominated contact person may find it helpful to make some notes regarding any questions you wish to raise with the medical staff.

Medicines are an important part of your treatment and recovery. When you are admitted to hospital inform nursing staff of medications you are currently taking and have brought with you. Knowing about your medicines will assist us in forming the right decisions about your health management.

Ramsay Pharmacy Services provides a dispensary at Mt Wilga with an onsite Pharmacist available Monday to Friday, 8.30am to 4.30pm. The dispensary is located off the hospital’s main reception.

During your admission the Hospital Pharmacist will review your medication chart on a regular basis and work closely with your doctor to ensure medicines prescribed are appropriate and safe to use.

For your safety, medicines including over-the-counter medicines, vitamins and natural therapies that you are currently taking and/or you have brought with you to hospital will be kept securely in your personal medication drawer located in your room.

Some of your medications may change during your hospital stay and only 7 days’ supply of medication will be provided on discharge (with some exceptions). Please notify nursing staff if you use a dosage administration aid such as a Webster-pak or require assistance with your medication management prior to discharge from hospital.

If you wish to discuss any matters relating to your medications please contact the Pharmacy on 9847 5211.

In respect of patient and staff privacy and confidentiality, please do not take photographs of other patients, their families or staff without seeking their informed permission.

It may be appropriate for our rehabilitation staff to take images, either a photograph or video for clinical purposes or to aid in diagnosis. These images will be kept private and confidential, stored in your medical file and used only for the purpose in which it was originally intended. We will ask you to sign a consent form and please ask any questions you may have prior to the image being taken. You may also be asked to consent for the image to be used in clinical education.

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Mt Wilga Private Rehabilitation Hospital does not accept any responsibility for loss or damage to your mobile phone. In some areas of the hospital mobile service may be intermittent.

Ramsay Health Plus, located at Mt Wilga is a Registered Provider of the National Disability Insurance Scheme.

We are registered to provide the following therapy supports:

• Therapeutic supports in physiotherapy, occupational therapy, speech pathology, psychology and hydrotherapy
• Physical wellbeing activities with our Exercise Physiologists and Dieticians
• Driving assessment, training and new driver consultation with our Occupation Therapists
• Home modifications, mobility, transfer and activities of daily living equipment

For more information on our NDIS Provider services please call 9847 5015.

Newspapers are available daily for patients. Please contact your ward clerk for a copy. Hudson’s Café have a number of magazines for purchase. There are books and puzzles available for loan in the Patient Dining Room.

Ramsay Health plus, located at Mt Wilga provides a diverse range of allied health services, clinics and classes to the community

• Physiotherapy and exercise physiology
• Hydrotherapy
• Independent gym programs
• Physio exercise classes
• Dietetics and weight management
• Speech pathology
• Psychology
• Occupational therapy including driving assessments

Ramsay Health Plus
P: 9847 5015
F: 9847 5089
E: therapybookings.mwp@ramsayhealth.com.au

Do not put up with pain! Let us know if you are feeling pain or discomfort.

Pain and discomfort associated with surgery or illness often affects how you feel – physically as well as emotionally.

In turn, how you feel can influence your recovery from surgery or illness. So controlling your pain effectively is important for your comfort and recovery.

We encourage you NOT to “put up with pain”, but to let us know if you are feeling any pain or discomfort and ask lots of questions. There are a wide range of options for pain management and often involve a combination of different strategies. As everyone is different, we will use management options that are suited specifically to your needs.

Mt Wilga has free parking available to patients and visitors. The entry to the main car park is off Rosamond Street and the second car park which is located off Manor Road is at the rear of the hospital.

A patient medical record will be kept detailing your diagnosis and treatment. This is confidential and access is limited only to the healthcare professionals directly involved in your treatment. Your patient record will remain the property of the hospital. The contents of your patient record will be divulged only with your written consent or where required by the law.

Podiatry appointments are available fortnightly on a Saturday. This service provides general treatments including toenail cutting, removal of corns, calluses and ingrown nails and moisturising. This is an outpatient service and you will be billed separately by Mt Wilga on behalf of the Podiatry service. You may be able to claim your service in your private health insurance extras cover.

Please talk to your nurse or call reception by dialling 1 or 9847 5000 if calling from outside the hospital to make an appointment.

Pressure injury
A pressure injury, also referred to as a pressure ulcer or bed sore, is an injury to the skin caused by unrelieved pressure and may occur when you are unable to move due to illness, injury or surgery.

Pressure injuries can happen quickly, from lying or sitting in the same position for too long. They can be painful, take a long time to heal and may lead to other complications.

Pressure injuries may develop under plasters, splints or braces and around medical equipment such as tubes, masks or drains.

The diagrams below show the areas of the body at risk of pressure injury when lying and sitting.

People at increased risk
You have an increased risk of developing a pressure injury if you are:

• Elderly or very young
• Immobile or having an operation
• Underweight, eating poorly or have experienced recent weight loss
• Overweight
• Incontinent

Signs of a pressure injury
Check your skin and look for the warning signs:

• Redness/skin discoloration
• Tenderness, pain, or itching in affected areas
• Blistering
• Broken Skin

Reducing the risk of pressure injury
Patients, family, care givers and staff can all help to reduce the risk of a pressure injury.

• Staff will assess your level of risk of developing a pressure injury.
• If you are able to move yourself, involve your carers by asking them to remind you to change your position regularly. If you are unable to move yourself, staff will help you change your position frequently.
• Let staff know if your clothes or bedding are damp. Ask for help if you have a weak bladder or bowel.
• Let staff know if you are experiencing any warning signs.
• Drink fluids regularly, unless you are on a fluid restriction. You may be offered nutritional supplements if you are underweight, have recently lost weight or have been eating poorly.
• Keep your skin clean and dry, use a ‘skin-friendly’ cleanser and moisturiser if appropriate.
• Be aware of the risk of a pressure injury under plasters, splints or braces and around tubes, masks or drains.
• Specialised pressure-relieving equipment such as cushions and mattresses are available in hospital.

Managing a pressure injury
If you get a pressure injury:

• Staff will discuss how best to manage your pressure injury with you and your care giver. This may be called a ‘care plan’.
• Use the prescribed equipment recommended at all times.
• Move frequently (where possible) to relieve pressure.

Heading home
When you go home from hospital with a pressure injury:

• Continue the care plan at home.
• Staff will organise ongoing care, which may include your GP or community nurse.
• Staff will advise you on how to obtain specialised equipment.

Reference: Clinical Excellence Commission. Release March 2014, © Clinical Excellence Commission 2014. SHPN (CEC) 130169

Mt Wilga is committed to ensuring the privacy and confidentiality of your personal information.

All Ramsay Health Care facilities, including Mt Wilga comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other privacy laws that govern how private sector health service providers handle your personal information (including your health information).

The Ramsay Health Care Privacy Policy may be obtained via our website www.mtwilgaprivate.com.au, you may request a copy from a staff member or contact the hospital’s Privacy Officer on 9847 5256.

We do have onsite accommodation available for people attending our day program or for family members who wish to be close to you during your rehabilitation.

For more information regarding availability or costs please call Hotel Services on 9847 5231.

Smoking is prohibited inside the hospital. It is recommended that you do not smoke during your stay as an inpatient.

If you do choose to smoke, you voluntarily assume all risks associated with getting to and from the area and risks associated with active and passive smoking. Smoking is permitted in a designated smoking area only which is located as you exit main reception to the left at the rear of the car park. Staff are not able to accompany patients to the smoking area.

All staff wear name badges as a means of identification and internal security. The badge shows the staff member’s name and position. If you cannot see a staff member’s identification badge you may ask them to show you.

You can make and receive free local calls from the telephone by your bed by dialling ‘0’ and then the number you wish to phone.

John Grant Ward/Brad Norington Ward: People may phone you directly by dialling 9847-51 followed by the room number (for private rooms or Bed A in shared rooms) or 9847-53 followed by the room number (for Bed B in shared rooms).

Kevin Betts Ward: Please find your room telephone number on the glass communication board in your room.

Alternatively, they may phone (02) 9847 5000 (Hospital Switchboard). Phone calls will be put through to your bedside telephone between 7.30am and 8.00pm. If you do not want calls to be transferred through to you please give only those friends and family you would like to speak to your direct line. Please advise a staff member to notify Switchboard not to transfer calls to you.

The Hospital provides a television set within your room. Free-to-air channels and a selection of radio and Foxtel channels are available.

For patients in Kevin Betts Ward, you will need to select “TV Input” button on the remote control, and then select ATV to access the Foxtel Channels.

For patients in Brad Norington Ward and John Grant Ward, the handset by your bed allows you to easily choose a radio or television program. When either of the channel selector buttons is pushed, the current channel is displayed on the television screen. The sound for the TV will come through the handset. If you experience any problems with the TV or handset, please notify one of the nursing staff on your ward.

For patients in Kevin Betts Ward, there is a separate remote control for the TV. The sound for the TV comes from the TV set on the wall, and NOT through the handset by your bed. We ask that you consider the comfort of other patients when setting the volume on your TV. Please ensure the TV remote control is returned to the bedside table at the end of your admission.

Your therapy appointments for the following day will be written on the board in your room at the end of each day. Please use this information to inform family and friends so they can plan their visits when you will be back in your room.

Asquith train station is a 15 minute walk and Hornsby train station is a 25 minute walk approximately. If you wish to catch the bus (number 598) to either train station, the bus stop is located at the corner of Carrington Road and Rosamond Street. For a copy of the timetable please speak to front reception by dialling 1.

The Hospital will not accept liability for loss of valuables or personal belongings.

In all bedrooms, safes are provided for each patient to store personal belongings. There is a hanging wardrobe and cupboards to store toiletries and clothing.

We advise all patients not to bring valuable items into the hospital during their stay, as we cannot guarantee the security of such items. Small amounts of money may be kept in the safe for purchasing items at the café, but we advise not to bring large amounts of money into the hospital.

The Hospital’s staff and patients need to work and be cared for in a safe environment, and one that is free from violence and aggression. Physical and non-physical violence towards staff and/or others in the facility will not be tolerated.

Any such acts may lead to discharge and may result in the police being notified and legal action being taken.

General visiting hours are: 10.30 am - 6.30 pm.

We understand that visiting your family or loved one is important to you. However, it is also essential for patients to attend their scheduled therapy or education sessions while they are here for rehabilitation. Patients are informed of their therapy schedule each evening and so we suggest you try to arrange visits around the scheduled therapy times. We understand that you and your family might have particular needs or circumstances that require flexibility. Please feel free to discuss this with the Nurse Unit Manager.

Volunteers play an integral role in the care and wellness of patients through our Volunteer Program. Our volunteers provide a highly valued extension to the clinical and medical care of our patients and the support of their families. Our volunteers strive to provide a positive experience for our patients and recognise diversity by treating all people with dignity and respect.

The ward areas are under the supervision of the Nurse Unit Manager during weekdays and the After Hours Co-ordinator on evening, night and weekend shifts.

The wards are managed during the weekdays by the Nurse Unit Manager (NUM) and the After Hours Co-ordinator (AHC) in the evening, during the night and on the weekends.

If you have any problems during your stay please contact these staff members whose phone numbers are located on page 1.